we deliver During Hard circumstances Safely , Have a Nice Shopping

we deliver During Hard circumstances Safely , Have a Nice Shopping

poussh
poussh

Refund Policy

Notes:  

  •  For ordinary products, Your shall complain to us within 3 days after package delivered.

  • We offer a full refund or a replacement if packages arrived are badly damaged.

  • When packages arrived are badly damaged please provide us Photos or videos of the damaged item to prove damage.


what happens if I receive the wrong item?

If there’s an issue with your order ...if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted...then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.


Important Interpretation: 

Poussh takes no responsibility for any product damaged or shipping delays caused by  the act of god, including but not limited: epidemic situation , International situation strike, war, earthquake , flood, virus, storm, heavy snow, customs inspection, However we will notify you by Email, phone, whatsapp... etc


Destination Limits:

Due to limited international transportation, Poussh will not accept any disputes when your orders are shipped to following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

Order not Received: 

  1. Pouch will not deal with the refund or resend if the tracking information shows the order is delivered.

  2. if you do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary

  3. the Tracking information shows alert the reason listed as bellow:

  • incorrect/ insufficient address 

  • No such number

  • Recipient unknown

  • Refused

  • Do not pick up at time

  • No save delivery location

  • Uncleared customs

  • others

Unacceptable Disputes:


Pouch shall not accept any unreasonable dispute including but not limited to:


  1. The buyer  does not like it.

  2. Products smell unusual.

  3. The buyer ordered the wrong items.

  4. The shipping address provided incorrectly.

  5. Tracking information deleted by logistics companies or local post offices.

Notes:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Poussh takes no responsibility if products have been lost.


We always offer the best service. If you have any other questions, please feel free to contact us